Exchange & Return Policy

For any exchange or return requests, please contact us at support@levuestudio.com.

All exchange and return requests must be raised within 7 days of delivery (including the day of delivery).
Requests will be accepted only after the customer informs us of the issue within the above time frame.

Exchanges are applicable in cases of size issues or if an incorrect product is delivered.
You may request an exchange for another size or the correct product of the same value.
No additional charges will be applied for exchanges of equal value.
We will arrange a reverse pickup for eligible exchange requests.
If the exchanged product is of higher value, the price difference must be paid online.

Refunds are processed only in genuine cases of defective products.
For defective items, please email support@levuestudio.com with:
- Order ID
- Description of the issue
- Clear photographs of the defective product
Refunds will be credited to the original payment method or to the bank account provided by the customer.

In rare cases where a return is approved despite correct delivery and no defects, a ₹100 deduction will be applied towards reverse pickup and logistics costs.
This deduction reflects increased logistics expenses.

Slight variations in color or design may occur due to lighting, photography, or screen settings. Such variations are not eligible for return or refund.
If upon verification the defect is found to be caused by customer misuse or handling, no refund will be issued.
Please do not accept damaged packages at the time of delivery to avoid disputes.
Each order is eligible for only one exchange or return request.
Used or washed products are not eligible for exchange or refund.
Products purchased during sales or using discount codes are not eligible for refunds.
Free exchange is available for size issues, but refunds are not applicable for size-related concerns.